PRIVACY POLICY

knittingsilk.com respects your privacy and handles your data carefully. This statement explains data collection purposes:

• Online shopping: We collect data to manage orders, payments, deliveries, returns, guarantees, and inquiries, as required by contract. Data is stored for 7 years, or longer if you have a membership.
• Communication: For newsletters, we need your name and email. You can update details or unsubscribe via each newsletter; data is stored until unsubscription.
• Camera security: Boutiques have cameras for safety (customers, staff, products). Footage is kept for ≤3 months, used only for security incidents, fraud, theft, or as requested by police.
• Social media: We use platforms to share updates. Messages/account names from social inquiries are saved for 3 months to respond; social media terms apply.
• Inquiries: We collect info (name, email, phone) to resolve issues, stored for 12 months post-resolution. We anonymize data to analyze and improve services.

Data sharing: We share data with cloud systems, financial/automation advisors, and shipping services (under strict agreements limiting use to necessary services). We may also share data with authorities (e.g., police, tax) when legally required.

Security: We secure data via protected systems/equipment. Staff (including temps/trainees) are bound by confidentiality, with access limited to job needs.

Your rights: You can request to check, correct, delete data, or object to its use by contacting us. We may require ID verification and will respond within 4 weeks. For concerns, contact us; unresolved issues can be reported to the Office for Data Protection.

knittingsilk.com is not responsible for data processing by its brand partners or retailers selling its clothing, as noted on its website.